BY SUBMITTING PAYMENT to Galene Charters , YOU AGREE TO THE FOLLOWING IMPORTANT TERMS AND CONDITIONS:
CREDIT CARD USERS
YOU MUST PRESENT THE FOLLOWING AT THE TIME OF BOARDING: A VALID PHOTO ID AND THE PHYSICAL CREDIT CARD USED FOR THE BOOKING OF THE CHARTER.
CHANGE OF VESSEL
WE RESERVE THE RIGHT TO SWITCH THE YACHT YOU RESERVED IF IT BECAME UNAVAILABLE FOR THE DATE AND TIME YOU RESERVED. IF THAT CASE OCCURS, WE WILL MAKE SURE FOR YOU TO BOARD A VERY SIMILAR YACHT TO THE ONE YOU RESERVED OR WILL PLACE YOU AND YOUR GUESTS ON LARGER VESSEL THAT HAS SIMILAR AMENITIES TO THE ORIGINALLY RESERVED YACHT. ADDITIONALLY WE WILL PROVIDE YOU AND YOUR GUESTS FREE TRANSPORTATION TO THE MARINA WHERE THE REPLACEMENT VESSEL IS LOCATED. IN ANY EVENT, YOU WILL BE NOTIFIED AT LEAST 24 HOURS PRIOR TO YOUR PLANNED DEPARTURE. CHANGE OF VESSEL IS NOT A GROUND FOR CANCELLATION.
WEATHER CONDITIONS POLICY
IT ALWAYS RAINS IN MIAMI, AND THEREFORE RAIN IS CERTAINLY POSSIBLE. RAIN IS NOT A GROUND FOR CANCELLATION. WE WILL MONITOR THE WEATHER AS WE GET CLOSER TO YOUR SCHEDULED DEPARTURE AND WILL UPDATE YOU. UNLESS WE INFORM YOU IN ADVANCE THAT YOUR CHARTER IS CANCELED, YOU MUST SHOW UP ON TIME AT THE MARINA FOR YOUR SCHEDULED TRIP. ONLY YOUR CAPTAIN CAN DECIDE IF THE CONDITIONS ARE SAFE TO GO OUT. CAPTAIN ALSO HAS THE SOLE OPTION TO POSTPONE DEPARTURE FOR UP TO 90 MINUTES IN ANTICIPATION FOR WEATHER IMPROVEMENT. WE ONLY ISSUE REFUNDS IF YOUR CAPTAIN FEELS IT IS NOT SAFE TO BE ON THE WATER! - NO OTHER EXCEPTIONS. TO COVER ANY EXPENSES ARISING FROM A CHARTER CANCELLATION, WE SUGGEST YOU TO PURCHASE TRAVEL/TRIP CANCELLATION INSURANCE FROM THIRD-PARTY BROKER.
ALL REFUNDS TO A CREDIT/DEBIT CARD (FOR ANY REASON) CARRY A 3% PROCESSING FEE MANDATE BY THE CARD PROCESSOR.
NOTE ABOUT DISPUTES
THE VENUE OF ANY ACTION ARISING FROM THIS AGREEMENT SHALL LIE EXCLUSIVELY IN THE COURTS OF THE CITY AND STATE OF FLORIDA, UNLESS ANOTHER PLACE IS MUTUALLY AGREED UPON, AND BOTH PARTIES SHALL SUBMIT TO THE JURISDICTION OF SUCH COURT.
